Troubleshooting

The App Does Not Launch

Download the latest version from the Document.Bot website and reinstall. If the problem continues, contact support with:

• operating system
• app version
• error message
• whether this is first launch or an update

I Cannot Sign In

Try these steps:

1. Check your internet connection.
2. Complete browser sign-in.
3. Return to the desktop app.
4. Use refresh or reconnect in Account settings.

If your organization has multiple accounts, confirm that you selected the correct organization.

Device Activation Failed

Your account may have reached a device limit. Use the device-management recovery link if shown, or contact support.

Indexing Takes Too Long

Large folders and complex files can take time. Try:

• choosing a smaller workspace
• indexing fewer file types
• using a curated demo workspace first
• switching indexing mode if your policy allows it
• waiting for background indexing to finish

Local indexing can make your computer slower or warmer while it runs.

Search Misses A File

Check:

• whether indexing is still running
• whether the file type is selected for indexing
• whether the file is inside the selected workspace
• whether the query is too broad or too narrow
• whether the file is password-protected, binary, or unsupported

Try an exact phrase search and then inspect the file manually.

AI Chat Cannot Send

Possible causes:

• no AI provider is configured
• selected model is unavailable
• account or hosted AI quota is exhausted
• local model files are missing
• subscription or device activation is blocked
• the app needs to reconnect to your account

Open Settings and check Account plus AI provider settings.

A Source Looks Wrong

Ask Document.Bot to show the source files and relevant sections again. Open the original file and verify the answer manually.

For important work, do not rely on an answer that cannot be traced to a source.

Something Still Looks Wrong

Send feedback with:

• what you expected
• what happened
• app version
• operating system
• selected provider type
• safe reproduction steps

Do not send private documents unless you intentionally prepare a safe example.